Plans, add-ons & billing

Under Account & settings in the menu. Open the page

What your account holds on Refurbly, Survey and Care, and how to change a plan, cancel one product, update your card or find invoices.

Methodology: Refurbly, Survey and Care are separate subscriptions — active projects are counted for Refurbly, properties under care for Care, and Survey is simply on or off — and buying one never replaces another. Each has its own change and cancel, so cancelling one leaves the others running. A cancelled subscription keeps working to the end of the period already paid for, or to the end of its free trial with nothing charged, and can be kept again until then.

Steps:

  1. Find the product's section: Refurbly, Refurbly Survey or Refurbly Care. The line under the plan says when it renews, or when it ends.
  2. To move between plans on the same product, press Change plan and then Switch to the one you want; the difference is settled on your next invoice.
  3. To stop one product, press its Cancel button and confirm. Press Keep to undo that before the end date.
  4. To add a product you don't have, use Add Survey, Add Care or Choose a plan in its section.
  5. Press Update card or download invoices for your payment method and receipts, or Billing history for the billing email, tax and VAT numbers and past subscriptions.